LAST UPDATED: March 3, 2020


Company Contracting Party offers the Services to allow you to remotely manage, monitor and control the FGL Products which you own and/or control. We are concerned about privacy issues and want you to be familiar with how we collect, use and disclose information in connection with the Services.

This Privacy Policy describes our practices in connection with information collected when you use our Services. By providing Personal Information (defined below) to us, or by using the Services, you agree to this Privacy Policy.


1.1 Personal Information We May Collect

“Personal Information” is information that identifies you as an individual or relates to an identifiable person, including your email address:

If you submit any Personal Information relating to other people to us or to our Service Providers, you represent that you have the authority to do so and to permit us to use such Personal Information in accordance with this Privacy Policy. For the purpose of this Privacy Policy,"Service Providers" mean our third-party services providers, distributors and agents who provide services including app design, development, interoperability and maintenance, data hosting, data analysis, information and related infrastructure provision, customer service, email delivery, and other services.

1.2 How We May Collect Personal Information

We and our Service Providers may collect Personal Information through the Services, such as when you create an account for the App.

1.3 How We May Use Personal Information

We and our Service Providers may use Personal Information:

  • To enable you to use the Services and provide you with related customer service.
  • To provide you with updates to the Services, and to improve the Services and our products
  • To respond to your inquiries and fulfill your requests, including, without limitation, to create your account.
  • To provide repair, maintenance support, or other related services regarding your air conditioners or related devices.
  • To send notices and administrative information to you, including information regarding changes to this Agreement or the Services, or the modification, temporary suspension, or discontinuation of the Services.
  • For our business purposes, such as data analysis, sales analysis, audits, fraud monitoring and prevention, addressing issues with the Services, developing new products and services, enhancing, improving or modifying the Services, identifying usage trends, determining the effectiveness of our promotional campaigns and operating and expanding our business activities.

1.4 How Personal Information May Be Disclosed

Your Personal Information may be disclosed:

  • To our parent company, Fujitsu General Limited, and to our Service Providers, for the purposes described in this Privacy Policy. We are the party responsible for the management of the jointly-used Personal Information.
  • To a third party in the event of any reorganization, merger, sale, joint venture, assignment, transfer or other disposition of all or any portion of our business, assets or stock (including in connection with any bankruptcy or similar proceedings).

1.5 Other Uses and Disclosures

We also may use and disclose your Personal Information as we believe to be necessary or appropriate: (a) under applicable law, which may include laws outside your country of residence; (b) respond to requests from courts, law enforcement agencies, regulatory agencies, and other public government authorities, which may include such authorities outside your country of residence; (c) to enforce our terms and conditions, including this Agreement; and (d) to protect our rights, privacy, safety or property, and/or that of our parent company, you or others.


2.1 Other Information We May Collect

“Other Information” is any information that does not reveal your specific identity or does not directly relate to an identifiable individual, such as:

  • Device information
  • App usage data
  • FGL Products usage data
  • Physical location of your FGL Products and/or Devices
  • IP address of your FGL Products and computer devices which access the Services
  • Business phone number
  • Aggregated information

If we are required to treat Other Information as Personal Information under applicable law, then we may use it for the purpose for which we use and disclose Personal Information, as detailed in this Privacy Policy.

2.2 How We May Collect Other Information

We and our Service Providers may collect Other Information in a variety of ways, including the following:

  • Through your devices: Certain information is collected through your computer devices, such as your Media Access Control (“MAC”) address, screen resolution, operating system name and version, device manufacturer and model, language, software type and version and the name and version of the Services (such as the App) you are using. We use this information to ensure that the Services function properly.
  • Through your use of the App: When you use the App, we and our Service Providers may track and collect App usage data, including, without limitation, the date and time the App accesses our servers and the number of FGL Products or Devices controlled through the App.
  • Through your use of FGL Products: When you use the Services, we and our Service Providers may collect usage information about your FGL Products including, without limitation, when and how long the air conditioner is on or off, heating or cooling mode, room temperature, fan speed and air direction. We also collect information that lets us know whether you are using the air conditioner’s special functions, such as modes for low noise, human sensor or energy savings.
  • Physical Location: We may collect the physical location of your FGL Products or Devices by, for example, using Wi-Fi signals. Additionally, you may choose to voluntarily provide us with the postal address of the building(s) in which the FGL Products and/or Devices are installed, through your use of the App. We may use such information to improve the Services and our products, to provide you with location-based content, and to provide repair, maintenance support and related services regarding your FGL Products.
  • IP Address: Your IP address is a number that is automatically assigned to the computer or other personal device that you are using by your internet service provider. An IP address may be identified and logged automatically in our server log files whenever a user accesses the Services, along with the time of the visit and the page(s) that were visited. Collecting IP addresses is standard practice and is done automatically by many websites, applications and other services. We use IP addresses for purposes such as calculating usage levels, diagnosing server problems and administering the Services. We may also derive your approximate location from your IP address.
  • Business phone number: When you log into your user account for the App using your user name and password, we may also require you to provide us with your business phone number, to verify that it is really you that is logging into your user account. We will use your business phone number exclusively for this additional verification procedure.
  • By aggregating information: Aggregated Personal Information does not personally identify you or any other use of the Services (for example, we may aggregate Personal Information to calculate the percentage of our users in a particular state).

2.3 How We May Use and Disclose Other Information

We may use and disclose Other Information for any purpose. In some instances, we may combine Other Information with Personal Information (such as combining your name with your location). If we do, we will treat the combined information as Personal Information as long as it is combined.


This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including any third party operating any site or service to which the Services link. The inclusion of a link on the Services does not imply endorsement of the linked site or service by us or by our parent company.

In addition, we are not responsible for the information collection, use, disclosure or security policies or practices of other organizations, such as Amazon, Google or any other app developer, app provider, social media platform provider, operating system provider, wireless service provider or device manufacturer, including with respect to any Personal Information you disclose to other organizations through or in connection with the Services.


We seek to use reasonable organizational, technical and administrative measures to protect Personal Information within our organization. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the “CONTACTING US” section below.


5.1 Your choices regarding our disclosure of your Personal Information

If you would prefer that we not share your Personal Information on a going-forward basis with our parent company, you may opt-out of this sharing by contacting Company Contracting Party in accordance with the “CONTACTING US” section below. We will try to comply with your request as soon as reasonably practicable.

5.2 How you can access, change or suppress your Personal Information

If you would like to review, correct, update, suppress or delete Personal Information that you have previously provided to us, you may do so by editing your user account or by contacting us as set out at the end of this Privacy Policy. In your request, please make clear what Personal Information you would like to have changed, whether you would like to have your Personal Information suppressed from our database or otherwise let us know what limitations you would like to put on our use of your Personal Information. For your protection, we may only implement requests with respect to the Personal Information associated with the particular email address that you use to send us your request, and we may need to verify your identity before implementing your request. We will try to comply with your request as soon as reasonably practicable.

Please note that we may need to retain certain information for recordkeeping purposes. There may also be residual information that will remain within our databases and other records, which will not be removed.


We will retain your Personal Information for the period necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.


The Services are not directed to individuals under the age of eighteen (18), and we request that you do not provide Personal Information through the Services.


The Services are controlled and operated by us from the country of residence of the Company Contracting Party with which you have entered into this Agreement, and are not intended to subject us to the laws or jurisdiction of any other jurisdiction. Your Personal Information may be stored and processed in any country where we have facilities or in which we engage Service Providers, including, without limitation, the United States, Germany, Singapore, Australia and Japan, and, by using the Services, you consent to the transfer of information to countries outside of your country of your residence, which may have data protection rules that are different from those of your country. In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries may be entitled to access your Personal Information.


We ask that you not send to us, and you not disclose, any sensitive Personal Information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background) on or through the Services or otherwise to us.


We may change this Privacy Policy. The “LAST UPDATED” legend at the top of this page indicates when this Privacy Policy was last revised. Any changes will become effective when we post the revised Privacy Policy on the Services. Your use of the Services following these changes means that you accept the revised Privacy Policy.


If you have any questions about this Privacy Policy, please contact the Company Contracting Party with which you have entered into this Agreement. Contact Information of each Company Contracting Party are listed below.

Company Contracting Party

Contact Information

Fujitsu General (EURO) GmbH E-MAIL:
ADDRESS: Fritz-Vomfelde-Strasse 26-32, 40547 Dusseldorf, Germany
TEL: +49-211-500980
FAX: +49-211-5009850
Fujitsu General America, Inc. E-MAIL:
ADDRESS: 340 Changebridge Road, Building 200, Suite 300, Pine Brook, NJ 07058, U.S.A
TEL: +1-973-575-0381
FAX: +1-973-836-0449
Fujitsu General (Aust.) Pty Ltd E-MAIL:
ADDRESS: 1 Telopea Place, Eastern Creek, NSW 2766, Australia
TEL: +61-2-8822-2500
FAX: +61-2-8822-2501
Fujitsu General Middle East FZE E-MAIL:
ADDRESS: P.O.BOX 17547, S/R S3B4SR06, Jebel Ali FZE South, Dubai, U.A.E.
TEL: +971-4-8834008
FAX: +971-4-8834019
Fujitsu General Central Air-Conditioner (Wuxi) Co., Ltd. E-MAIL:
ADDRESS: No.10 Lijiang Road, Xinwu District, Wuxi, Jiangsu, 214028, China
TEL: +86 800 828 7708
Fujitsu General (Asia) Pte. Ltd. E-MAIL:
ADDRESS: 25 Pandan Crescent #02-10 TIC Tech Centre, Singapore 128477
TEL: +65-6324-1454
FAX: +65-6324 2974
Fujitsu General (India) Private Limited E-MAIL:
TEL: +91-44-43402339
Fujitsu General Air Conditioning (UK) Limited E-MAIL:
ADDRESS: Unit 150, Centennial Park, Centennial Avenue Elstree, Hertfordshire WD6 3SG U.K.
TEL: +44-20-8731-3450
FAX: +44-20-8731-3451
Fujitsu General New Zealand Limited E-MAIL:
ADDRESS: 109 Port Road, Seaview, Lower Hutt, New Zealand
TEL: +64-4-568-8761
FAX: +64-4-568-8763
Fujitsu General Thailand Co., LTD. Bangkok Office E-MAIL:
ADDRESS: 23/110-117,Sorachai Bldg,.27TH fl,.Soi Sukhumvit63(Ekamai), Sukhumvit Rd,.Klongtan Nua,Wattana,Bngkok 10110
TEL: +66-2-787-8111
FAX: +66-2-787-8106
Fujitsu General (Taiwan) Co., LTD. E-MAIL:
ADDRESS: 4F.-1, No.416, Sec. 2, Chongde Rd., Beitun Dist., Taichung City 40653, Taiwan (R.O.C.)
TEL: +886-4-2246-1191
FAX: +886-4-2246-0198
Alpha Appliances Limited E-MAIL:
ADDRESS: 15/F., Dominion Centre, 43-59 Queen’s Road East, Hong Kong
TEL: +852 2993 1733
FAX: +852 2795 1701

Because email communications are not always secure, please do not include credit card or other sensitive information in your emails to us.